Terms & Conditions

Refund Policy

If in the instance that you are not completely delighted with your purchase a refund will be accepted for the goods not as described or for other reasonable requests, such as wrong garment size or garment not meeting needs as first thought. For all refunds, please contact us via email. We cannot refund freight charges on returned items and any garment returned must be in the same condition as they were sent in. Returns must be notified within 7 days. This does not affect your statutory rights.

Shipping

We aim to dispatch your parcel within 24 hours wherever possible - please allow for weekends and bank holidays. All our products ship via Australia Post and usually arrive within 3-5 working days, however please be aware that delivery time is subject to Australia Post handling times.

Payment Method

We accept payment via PayPal which covers a wealth of payment options such as credit card, PayPal balance and bank transfer. We've chosen PayPal as our main payment gateway due to it's secure online reputation and it's great consumer protection facilities. We also accept payment through direct bank deposit and Paymate. All products and items ordered will ship only when full and final payment is received.

Pricing

All pricing is in Australian Dollars.

All pricing on our site can change at the discretion of kiwihouseonline at any time with or without notice.

Privacy

kiwihouseonline.com.au respect your privacy online and understand how important it is to protect your personal information. The information we collect ranges from your name through to your email address, postal address and contact numbers. Credit card details are not held on file nor are bank transfer details. We DO NOT share any of your information with outside parties of kiwihouseonline.com.au The only reasonable request we would make to display your name and state of origin would be in the terms of a competition held here online where we request the winners first name only and state of origin for newsletter updates and Facebook feeds. This is completely subject to your acceptance into the competition though and will be stated clearly throughout any promotion as such.

Security

kiwihouseonline.com.au take your online security seriously and have measures in place to protect you as a consumer. We pay a premium to use PayPal as our preferred choice of payment gateway ensuring you're covered online and that we don't retain any of your payment details. We don't hold details of guest transactions if you just like a more anonymous online purchase and we use a secure server to host our site - just a few of the ways we're keeping you safe online.